Purchases, Billing and Refund Policy

1. General Terms

The Company may offer paid products and services through its website, including digital products, subscriptions, educational materials, access to software, trading tools, evaluation programs, simulated trading accounts, and other website features or services.

The specific features, conditions, limitations, eligibility requirements, and price of each product or service are displayed on the relevant product page or checkout page before the customer completes the purchase. Customers are responsible for reviewing this information, together with the Terms and Conditions and any applicable program rules, before submitting an order.

By completing a purchase, you confirm that:

you have reviewed and accepted the applicable product description, price, rules, and limitations;
the payment information you provide is complete, current, and accurate;
you are authorized to use the selected payment method;
you understand that the purchased services are digital and may become available immediately after successful payment;
you understand that purchasing an evaluation, simulated trading account, subscription, or other service does not guarantee any particular result, financial reward, or future eligibility.

2. Prices and Payment

All prices and applicable currencies are displayed before checkout. Unless otherwise stated, the amount shown at checkout is the amount charged for the selected product or service. Any applicable taxes, processing charges, or other mandatory fees will be disclosed before payment is confirmed.

Prices, products, promotional offers, and availability may change from time to time. Any such changes will not affect an order that has already been successfully completed and confirmed.

Discounts and promotional codes:

must be applied before payment is completed;
cannot normally be applied retroactively;
may be subject to separate eligibility requirements and expiration dates;
cannot be exchanged for cash;
may not be combined unless expressly permitted by the Company.

The Company may use third-party payment processors to process transactions. The Company does not directly store complete payment card details where payments are handled by an authorized payment provider. Transactions may be subject to additional verification, fraud-prevention checks, and the payment provider’s own terms.

3. Order Confirmation and Delivery

An order is considered complete only after the payment has been successfully authorized and accepted. Once the transaction has been approved, the Company will provide access to the purchased product or service, normally by:

activating the relevant feature in the customer’s account;
issuing account credentials;
sending a confirmation email;
providing access through the customer dashboard; or
using another delivery method described during checkout.

Delivery is normally completed shortly after payment. In some cases, additional verification or technical processing may be required.

Customers are responsible for providing a valid email address and maintaining access to their registered account. The Company is not responsible for delays caused by incorrect customer information, spam filters, unavailable email accounts, third-party payment checks, or circumstances outside the Company’s reasonable control.

If payment has been completed but access has not been provided within a reasonable period, the customer should contact Customer Support at support@sabiotrade.com and provide the order number, registered email address, payment date, and a description of the issue.

4. Digital Services and Immediate Performance

The Company’s products and services are primarily digital. Access may be provided immediately after payment, including access to software, account credentials, platform features, educational content, evaluation programs, or simulated trading services.

By requesting or accepting immediate access, you expressly consent to the Company beginning performance of the service before the end of any otherwise applicable withdrawal or cancellation period. Where permitted by applicable law, you acknowledge that your statutory right of withdrawal may be reduced or lost once the digital service has been fully supplied or performance has begun with your prior consent.

Nothing in this Policy excludes any mandatory consumer rights that cannot legally be excluded.

5. Refund Policy

Except where required by applicable law or expressly stated otherwise in writing by the Company, all purchases are final and non-refundable once the purchased service has been activated, account credentials have been issued, digital content has been made available, or the customer has otherwise received access to the service.

Refunds will not normally be provided for:

failure to use the purchased product or service;
dissatisfaction resulting from a customer’s trading decisions or performance;
failure to complete or pass an evaluation;
violation of trading, risk-management, eligibility, or platform rules;
suspension or termination resulting from a breach of the Terms and Conditions;
accidental purchases made by the customer;
failure to apply a promotional code before checkout;
changes in personal circumstances;
incompatibility caused by unsupported customer devices, software, internet connections, or local restrictions;
misunderstandings where the relevant product conditions were clearly disclosed before purchase;
requests submitted after the service has been used, accessed, or consumed.

A purchase provides access only to the product or service described at checkout. It does not guarantee successful completion of an evaluation, access to another account type, receipt of a reward, or any specific trading or financial outcome.

6. Exceptional Refund Review

The Company may review a refund request where:

the customer was charged more than once for the same order due to a verified technical error;
payment was successfully collected but the purchased service was not delivered and the Company is unable to provide it;
an incorrect amount was charged due to an error attributable to the Company;
a refund is required under applicable consumer law; or
the applicable product page or promotional terms expressly provide a refund right.

Submitting a request does not guarantee approval. The Company may require supporting information, such as an order number, payment confirmation, screenshots, or correspondence with Customer Support.

Approved refunds will normally be returned to the original payment method. Processing times depend on the payment provider and the customer’s financial institution. Any differences caused by exchange rates, bank charges, or third-party processing fees may be outside the Company’s control.

7. Subscriptions and Recurring Payments

If a product is offered as a recurring subscription, the subscription price, billing frequency, renewal conditions, and available cancellation method will be disclosed before purchase.

By purchasing a recurring subscription, you authorize the Company or its payment provider to charge the selected payment method at the stated intervals until the subscription is cancelled.

Unless otherwise stated:

cancellation prevents future renewals;
access continues until the end of the current paid billing period;
cancelling a subscription does not automatically result in a refund for the current or previous billing periods;
customers must cancel before the next billing date to avoid the next recurring charge.

If a purchased product is a one-time payment and does not renew automatically, this will be indicated during checkout.

8. Failed, Reversed and Disputed Payments

If a payment is declined, reversed, cancelled, refunded, or identified as unauthorized or potentially fraudulent, the Company may delay, suspend, or terminate access to the associated product or service.

Customers who believe a charge is incorrect should contact Customer Support before initiating a chargeback so that the Company has an opportunity to investigate and resolve the issue. This does not limit any legal rights available to the customer through their bank, card issuer, payment provider, or applicable law.

Submitting a false or abusive payment dispute may result in suspension of the customer’s account and restriction of future purchases.

9. Fraud Prevention

The Company may review purchases for fraud-prevention, security, sanctions-compliance, and payment-verification purposes. The Company may reject or cancel an order where it reasonably believes that:

the payment method was used without authorization;
the customer provided false or misleading information;
the transaction presents an elevated fraud or compliance risk;
the purchase violates applicable law, payment-provider requirements, or the Company’s Terms and Conditions.

Where appropriate, the Company may request additional information to verify the customer’s identity or authorization to use the selected payment method.

10. Contacting Customer Support

For questions concerning a purchase, billing issue, subscription cancellation, duplicate charge, or refund request, please contact support@sabiotrade.com

Please include your registered email address, order number, transaction date, and a clear description of the issue. The Company will review the request and respond within a reasonable period.

11. Changes to This Policy

The Company may update this Purchases, Billing and Refund Policy from time to time. The version applicable to a purchase is the version published on the website at the time the purchase is completed, unless a change is required by applicable law.